Refund policy

Returns

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return and get it back to us. 

We want to make sure you're happy with your purchase! If you need to return an item, it should be in the same condition you received it - that means unworn or unused, with all the tags and in its original packaging. Don't forget to include your return paperwork. If you got any free gifts with your order, please return them too or they'll be deducted from your refund. We will refund you once we receive your items back and confirm they are in the required condition.

Just a heads up, you'll need to cover the cost of shipping the item back to us. So, before placing your order, double-check that you've got the right item. If you have any doubts, we're here to help! You can reach out to us using our live chat, phone, or email and we'll gladly answer all your questions.

To start a return, you can contact us at info@backyardbmx.com so we can provide you with the return paperwork. All returns must be pre-authorised and will need to be sent with the return paperwork to the following address: 

Backyard returns, c/o Seventies Ltd, 51 Woodland Vale Road, St Leonards On Sea, East Sussex, TN37 6JJ

We recommend that you use a tracked service when returning your item. You can always contact us for any return question at info@backyardbmx.com. 

Damages and issues
We want you to be happy with your purchase, so please inspect your order as soon as you receive it. If there's any problem, please let us know as soon as you can so that we can make it right for you.

Exchanges
The fastest way to ensure you get what you want is to place an order for the new item you want. Return the item you no longer want and we will then issue a refund.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Once we receive and inspect your return, we'll let you know if we've approved the refund. If we have, we'll automatically refund you on your original payment method within 1-2 business days. Please note that we'll only refund the cost of the item returned, and standard shipping. We will not refund upgraded shipping options or return postage (unless the item is faulty). Keep in mind that it may take some time for your bank or credit card company to process the refund, but we do process them as quickly as we can. If it's been more than 15 business days since we approved your return, please reach out to us at info@backyardbmx.com